SHOPPING WITH US:
IS EVERYTHING ONLINE AVAILABLE INSTORE?
In a word...no!
Our instore stock is constantly rotating to give you a taste of the range that we have available online.
We feel this gives the best of both worlds in letting us offer you friendly local service with a wide range of products!
I CAN'T SEE WHAT I WANT, CAN YOU HELP?
We will ALWAYS do our best to help you and very obviously it is in our best interests to serve our customers by providing the products and brands that they want.
This is YOUR local music shop and so please don't be shy about requesting that we get something in that you can see instore or online!
HOW DO I PLACE AN ORDER?
Just go to our website (pro-tip - it's where you're reading this), choose what you want, add to your basket, choose how to pay and boom! We'll get it packed instore or shipped directly to you from our supplier.
CAN I CANCEL MY ORDER?
Yes you can!
If you have second thoughts then just get in contact as soon as possible and let us know ASAP.
HOW DO I TRACK MY ORDER?
After placing your order you will receive an order confirmation via email.
Once the order is shipped we will send tracking information, depending on the shipping partner being used.
DO I NEED TO BOOK IN FOR A RESTRING?
Restrings tend to be done there 'n' then, depending on how busy we are at the time. Price starts from £10 + cost of strings chosen and includes a big clean and polish too!
HOW LONG DO SETUPS/REPAIRS TAKE?
As long as it takes ;-)
Seriously though, once you drop your instrument off with us we aim to have it back to you within a week. Any major delays to this will be communicated and worked around to get the best outcome for you.
DO I NEED TO PROVIDE THE PARTS FOR MODIFCATIONS?
We have access to a massive range of suppliers of pickups, hardware and electronics and can quite often get a sweeter price than you may find, so just let us know what you want and we can have a look at what we can do for you!
Refunds & Exchanges
HOW DOES IT WORK?
We are delighted to have you as a customer and want you to be happy with your purchase, so will do our best to ensure this for you as follows:
If an item is returned within 7 days in unused condition it can be exchanged for alternative goods or store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at ENQUIRIES@WALLTOWALLMUSIC.CO.UK.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at ENQUIRIES@WALLTOWALLMUSIC.CO.UK.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If an item has a major fault you may choose a refund or exchange. You must provide proof of purchase and return the item within 14 days. Beyond this time, you must contact the manufacturer regarding their warranty.
Preloved items are sold as seen and are non refundable. Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too and refunds on Laybuy/Klarna purchases carry their own timescale.