Keyring Treble Clef

We're a small family run business and service is NUMERO UNO for us. We want every instrument we sell to be as good as it can be and give them all a setup prior to dispatch to ensure that this is the case!

We are delighted to have you as a customer and want you to be happy with your purchase, so will do our best to ensure this for you as follows:

EXCHANGES:

If an item is returned within 7 days in unused condition it can be exchanged for alternative goods or store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ENQUIRIES@WALLTOWALLMUSIC.CO.UK. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at ENQUIRIES@WALLTOWALLMUSIC.CO.UK.

Preloved items are sold as seen and are non refundable. 
Unfortunately, we cannot accept returns on gift cards.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too and refunds on Laybuy/Klarna purchases carry their own timescale.